Phone: 203.956.7384 x 102
CARE & HANDLING
Ensuring your jewelry lasts a lifetime will require a little TLC on your part! As a general rule, jewelry should be the last thing you put on in the morning and the first thing you take off when you get home. A few things to keep in mind:
-Vermeiled jewelry is particularly sensitive to perspiration, chlorine, and chemicals found in perfume and feminine care products such as hairspray and deoderant. Take care to avoid contact with these items.
-When not wearing your ASHA jewelry, its best to return it to a pouch for safekeeping. This will prevent the metal from oxidizing. Plus, the little orange and grey pouches look super cute in your jewelry box.
-Do not wear your jewelry in the water, particularly the suede wrap bracelets. Chlorine and salt water are not your friends (in this case!)
-To clean your jewelry, use a soft cloth to wipe away tarnish. If discloration persists, submit for repair.
You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, which will include the fedex tracking number for your package.
International shipping fees will apply to orders shipping outside of the Untied States. They will be applied to orders after the checkout process.
Your order should arrive next business day after shipping if ordered by 3:00 PM (EST). Overnight orders placed on friday after 3:00 PM (EST) or on weekends will be processed on Monday of the following week.
Please contact us at firstname.lastname@example.org for all international orders.
RETURNS & EXCHANGES
Asha by ADM will accept all returns shipped back to us within 10 business days. Please email our customer service department at email@example.com or call us at 203.956.7384 before shipping your return and kindly allow 48 hours for a response. Your credit card will be reimbursed for the total amount, minus the cost of shipping & handling. Returned items must be returned unworn and in their original condition and packaging or they will not be refunded. Exchanges may be made within 30 days of original purchase. After two exchanges per order there is a 20% restocking fee.
All custom zodiac shop orders are final sale. Size exchanges may be made within 10 business.
*Please note all ASHA Vault and Sale purchases are Final Sale
Our office will be closed the week between Christmas & New Year's and we will re-open January 4th, 2016. Please send all customer service inquiries to: firstname.lastname@example.org
Once an order is submitted we are unable to change or cancel the order.
We accept : American Express, Visa, & Mastercard.
Sales tax is applied only to those shipping addresses that are located within the state of Connecticut.
We will repair any jewelry purchased through ashabyadm.com. Please email
email@example.com and request a repair
merchandise authorization (RMA). Items purchased through other retailers must be
returned for repair to the store the item was purchased. Proof of purchase is required.
Less than 6 months after purchase is complimentary.
More than 6months is subject to repair fee. Fee is contingent upon material
availability and nature of the repair.
Due to the nature of our product, we may not be able to order certain stones
and/or components needed to repair older ASHA pieces
Shipping to and from ASHA is covered by the customer
You may check the status of your order by logging into your ashabyadm.com account and clicking on the order history tab.
All jewelry is packaged in our signature ASHA pouches and boxes and wrapped in tissue paper. Please specify if you would like your boxes sent with ribbon and gift card.
If you have additional questions about your order, please contact firstname.lastname@example.org